Frequently Asked Questions (FAQ)

1. How long does shipping take?

Delivery times vary depending on your location within Australia. Most orders are processed within 1–3 business days, and shipping typically takes 5–12 business days. You’ll receive tracking details once your order has been dispatched.

2. Do you provide tracking information?

Yes 👍 All orders include real-time tracking so you can follow your parcel every step of the way.

3. What payment methods do you accept?

We accept major credit and debit cards (Visa, Mastercard, AMEX) and other secure payment options available at checkout.

4. Can I change or cancel my order?

If you need to make changes, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to modify or cancel it.

5. What is your return policy?

If your item arrives damaged or faulty, please contact us within 7 days of receiving your order. We’ll gladly arrange a replacement or refund in line with our return policy.

6. Do you ship Australia-wide?

Yes 🇦🇺 We ship across Australia. Shipping times may vary depending on your state or territory.

7. What if I entered the wrong address?

If you notice an error in your shipping details, contact us immediately. We’ll do our best to update it before dispatch.

8. How can I contact customer support?

You can reach our support team via the Contact Us page. We respond to all enquiries within 24 business hours, Monday to Friday.

If you have any other questions, feel free to get in touch — we’re here to help!